When a staff member can't access your internal website, they may get the following error message:

This is an unfortunate safety feature of the website that we can't turn off. It doesn't happen too often but we can fix it manually for any staff that are having this issue.

Steps to fix:

1. Go to the internal website "Users" page on the internal website
   • This page can be found on the "Admin dashboard" (the link to the admin dashboard is located at the top of any of your pages - it is titled "Where I Thrive Internal Website")
   • The "Users" link is located in the left sidebar
2. Once on the "Users" page, find the staff member that is having this issue
3. Hover over her name until the link "Edit" appears > click it
4. Scroll to the very bottom of the user's edit page
5. Check the box that says "Reset IP Restrictions: Yes, delete/reset IP Restrictions associated with this Username."
6. Click "Save" at the bottom and the issue will have been resolved
7. Send them the following email to your staff member having the issue:
   • Hi {Staff Name},
     Sorry about that! It's a safety feature of the website that I have to fix manually each time. It is now fixed for you, and you will be able to access the internal website again.
     If it ever happens again, just send me a quick email.
     {Your Name}